Terms and conditions


Product descriptions

We aim to keep information correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to amend errors or to update product information at any time without prior notice.

For clarity, our second hand guitars are frequently cosmetically imperfect. Some are better than others, but on the whole please do not expect to receive a cosmetically perfect item. They have dings, scratches, chipped paint, dents and tarnish as you would expect from a used guitar but they play and sound amazing and way better than something from a big internet vendor.

We sell a few other guitars. These are not Squiers and do not come with a FREE Tweed Case. These have just a normal cases but they are professionally set-up and lovely.


Delivery

Delivery times are approximate and any charge made may not represent the actual cost paid to the courier by us. We reserve the right to change courier without notice. All deliveries are insured to their full value but we reserve the right to charge the full cost of carriage for unwanted or returned goods.


Damage

Damage in transit must be reported to us within 24 hours or next working day from delivery. The customer (you) accepts dings, scratches and dents are very likely with our used guitars and we’ll do our best to highlight this in our product descriptions. All guitars carry a 14 day warranty against faults that affect the sound or play-ability from the purchase date. We will not be responsible for any damage or fault arising from incorrect storage or use.


Returns

These are second hand guitars. We don’t accept returns unless it’s part of the 14 day warranty. In this case, we’ll arrange pick-up by a courier at our expense. If you’ve changed your mind, we will of course make an offer to buy it back from you but it will be less than the purchase price and you’ll need to pay a courier to get it to us in Devon. We hope that’s fair.


Privacy

We hold customer data for the purposes of delivering goods and staying in touch. We will hold your name and contact details for a period of 2 years and will delete these details on request if you wish to exercise your rights under the Data Protection Act 2018. Please contact us to make a data request and we’ll do it as per ICO guidelines. No problem.

We use Google Analytics on this website to track user behaviour. The data is anonymous but please see Google’s Privacy statement if you have concerns.

We use cookies on this website to manage core website functionality. We don’t collect personal data hidden in cookies.


Buying guitars

When we buy a guitar from you we will ask for proof of identity. We will hold a copy of this for 6 months and you warranty that the item is yours to sell. We will pay you with cash, Paypal or bank transfer and pick the item up for FREE in the south Devon area. You may also bring your guitar to us in person by appointment.


Liability

We’re not responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of this website, any information contained on the website, your or your company’s personal information or material and information transmitted over our systems.


We’re not affiliated with Squier or Fender

We just bought the domain and use it for the store. If you’re looking for them, here’s Fender in the U.K. I’m sure they’d be pleased to hear from you too.


Last updated:26th July 2020